Senior Network Security Engineer

We are assisting our reputable Client to look for potentials who has the experience in Network Security to join their team in Mont Kiara

• Salary: RM5,000.00 to RM10,000.00 / mth
• 1 Month Contractual Bonus
• Medical benefit
• Medical insurance
• Training and Career Advancement opportunity
• Staff recreation activities

Roles & Responsibilities

• To provides 24/7 technical support to customers by remotely or onsite support. 
• Manages the implementation of projects closed by the field sales team. 
• Coordinates closely with internal sales, project managers and service resources by communicating project status and success metrics. 
• Monitors customer support for technical solutions implemented and alerts the field sales to potential customer satisfaction threats or competitor activity. 
• Creates documentations and technical knowledge transfer to customers. 
• Provides expert advice on technical proof-of-concepts evaluation. 
• Maintains knowledge of competitive products as well as complimentary solutions. 
• Work collaboratively with the field sales, project management, engineering, and support teams. 
• Provides coaching and professional development to team members to enhance their product knowledge, technical acumen, and technical sales skills. 
• Develops and maintain relationships with prospects, customers, and partners. 
• Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems 
• Respond to customer inquiries, assist in troubleshooting and resolving challenges 
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues. 
• Provide prompt and accurate feedback to customers

Requirements

• Bachelor’s degree / Diploma in Information Technology, Computer Science, or any equivalent. 
• At least 5 years relevant working experience for Senior role. 
• Good analytical and problem-solving skills. 
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources. 
• Well verse knowledge of IP protocol (TCP/IP) networking routing and switching protocols, VPN, Firewall, IPS, Load Balancer, WAF. 
• Familiar with Firewall solutions such as Fortinet, CheckPoint, PaloAlto, or Cisco (ASA). 
• Familiar with IPS solutions such as TippingPoint, TrendMicro, or Cisco (FirePower). 
• Familiar with Email & Web (Proxy) solutions such as Fortinet, Symantec, Bluecoat, or Cisco (IronPort). 
• Knowledged or experienced in any cybersecurity related solutions.