Customer Services Executive

Location: Oasis Damansara
Job ID: BPG5


Job description:

Position Overview


Reporting to the Assistant Customer Services Manager and Customer Services Supervisor, he/she are responsible to build and enhance strong relationships with customers. He/she will act as a central point of contact for all external customers, not only providing normal day-to-day customer services but also fully responsible for delivering world-class service standards.


Main Responsibilities

  • Proactively establishing lines of communication with internal and external customers
  • Directly manage run-rate orders and be responsible to develop, establish and secure strong customer relationships with key customers
  • Responsible for the preparation of financial analysis, data generation, product ordering information etc.
  • Coordinate and manage order fulfilment issues to ensure completeness plus timeliness of the shipment arrangement.
  • Provide sales administrative support to sales team
  • Act as a first contact point for customer complaints, issues, resolve issues related to order, shipment and delivery
  • Handle any ad hoc assignment from the superior


  • Degree holder in Business Administration; Information System or related discipline
  • Minimum 2 years of relevant working experience
  • Must have experience in using integrated system to process sales transactions
  • Good command of both written and spoken English. 
  • Must be able to read and communicate in Mandarin as liaison with China counterparts is required. 
  • Candidates who are able to communicate in Vietnamese language will have an added advantage 
  • Proficient in Microsoft Office Applications and preferably familiar with SAP system
  • Strong organizing ability and quality focus, result-driven and eager to learn
  • Good communication skills, pro-active and a good team player
  • Able to work under pressure and relish the challenge of working in a fast-paced environment

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