Customer Services Executive

Position Overview

Reporting to the Assistant Customer Services Manager and Customer Services Supervisor, he/she are responsible to build and enhance strong relationships with customers. He/she will act as a central point of contact for all external customers, not only providing normal day-to-day customer services but also fully responsible for delivering world-class service standards.

Main Responsibilities

• Proactively establishing lines of communication with internal and external customers
• Directly manage run-rate orders and be responsible to develop, establish and secure strong customer relationships with key customers
• Responsible for the preparation of financial analysis, data generation, product ordering information etc.
• Coordinate and manage order fulfilment issues to ensure completeness plus timeliness of the shipment arrangement.
• Provide sales administrative support to sales team
• Act as a first contact point for customer complaints, issues, resolve issues related to order, shipment and delivery
• Handle any ad hoc assignment from the superior

Requirements

• Degree holder in Business Administration; Information System or related discipline
• Minimum 2 years of relevant working experience
• Must have experience in using integrated system to process sales transactions
• Good command of both written and spoken English. 
• Must be able to read and communicate in Mandarin as liaison with China counterparts is required. 
• Candidates who are able to communicate in Vietnamese language will have an added advantage 
• Proficient in Microsoft Office Applications and preferably familiar with SAP system
• Strong organizing ability and quality focus, result-driven and eager to learn
• Good communication skills, pro-active and a good team player
• Able to work under pressure and relish the challenge of working in a fast-paced environment