Senior Customer Service Specialist

Location: KL
Job ID: CA1


Job description:

Title: Senior Customer Service Specialist

Home based, 9 am to 6 pm till covid19 situation improves, after which office will be set up in Mid Valley, KL

Job Description


  • Manage all flows of customer requests and issues via email;
  • Identify and assess customers’ needs to achieve resolution;
  • Understand and gather product feedbacks from customers;
  • Work with cross functional teams to streamline processes to solve customer issues accurately and efficiently;
  • Ensure to deliver the highest standard of customer service(i.e. response and resolution times, client satisfaction, feedback management);


Job Requirements


  • At least 2 years experience in customer service;
  • Fluent and native level of written English;
  • Passionate and empathetic with solving complex problems from end-to-end;
  • Strong skills in communication with cross functional teams;
  • Strong learning abilities(i.e. Product & crypto knowledges);
  • Being interested in crypto and digital assets;

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