Senior Technical Engineer - Network Security

Position Title: Senior Technical Engineer 

Reporting To: Team Lead 

ROLES & RESPONSIBILITIES: 

• Carry project implementation task for security solution

• Provide High Technical support • 3+ years of support of enterprise grade security solutions like Cisco, Palo Alto Networks, Fortinet • Demonstrate troubleshooting skills on a wide array of enterprise grade Cyber Security products 

• L3 support for Cyber Security Incidents 

• Able to provide Root Cause Analysis Report to Customer 

REQUIREMENTS 

• Candidate must possess at least an Advance Diploma or Degree in IT related field. 

• At least 3 years’ experience of hands on security technical experience preferred. 

• Familiar with network and security components and products such as Cisco, Trend Micro, FireEye, Fortigate, PaloAlto, etc. 

• Preferably possess technical certifications such as CCNA, CCNA-Security, CCNP Security, Fortinet NSE, PCNSE • Able to uphold confidentiality. 

• Contribute to a positive work environment by being an active and productive team member. 

• Strong telephone communication and customer management skills, ability to effectively communicate technical solutions and remedial action plans through oral and written communications.