Position Title : Senior Technical Engineer - UNIX

Reporting To : Technical Lead

Main Job Tasks and Responsibilities:

• Provides technical advice and support to Level 1 and 2 Engineers

• Customer support on-site and off-site

• Provides remote troubleshooting if needed

• Attends to high severity incidents on and off-site

• Prepares and follow-up on incident reports if any

• Updates incident tickets in a timely manner in Field Service Management System to

meet contractual Service Level Agreements

• Reviews and submits incident reports in a timely manner

• Coordinates with the technical team to prepare problem management reports

• Reviews problem management reports

• Monitors and ensures problem management reports are submitted in a timely manner

• Leads problem management and resolution in the support products.

• Leads project implementation

• Reviews project scope, Pre-Implementation Validation (PIV) and prepares project

deployment checklist

• Ensures project timely completion.

• Plans and reviews implementation timeline with project manager.

• Develops design configuration documentation

• Captures and updates project implementation technical issues for references

• Assumes the Project Technical Lead role when required

• Submits timesheet to reporting manager

• Provides scope of work and man-days to pre-sales & sales teams (if required)

• Reviews and highlights project deployment risks

• Conducts technical sharing with Level 1 and 2 engineers

Key Competencies:

• Composure

• Customer Focus

• Decision Quality

• Interpersonal Savvy

• Listening

• Planning

• Priority Setting

• Problem Solving

• Technical Learning

• Written Communications

Functional Competencies:

• Hardware Infrastructure

• Technical Infrastructure Architecture

• Technical Product Evaluation and Selection

• Technical Research and Development

• Technology Trends and Best Practices

Education and Experience:

• Diploma/Degree in Information Technology or equivalent.

• Minimum 5 years related working experience in an IT related environment preferably

with good knowledge of UNIX platform.

• Ability to work independently with minimum supervision.

• Knowledge of UNIX (Solaris/AIX/LINUX/Windows) operating systems, Solaris Cluster,

OVM for SPARC, OVM for x86, Solaris Zones, and back-office products.

• Knowledge of DNS, DHCP, NTP, SysLog, administration, configuration, troubleshooting

& implementation.

• Certification in Sun/Oracle Solaris 10 System Administrator (part 1&2), Sun/Oracle

Solaris 10 Network Administrator and Oracle Solaris 11 System Administrator.

• Unix/Linux shell scripting

• Storage related technology on SAN zoning, I/O multipathing software, ZFS storage

appliance, Dell EMC, HPE 3PAR, Hitachi Data Systems, NetApp and tape library.

• Knowledge of disk management software on Oracle (SVM/ZFS), IBM (LVM) and LINUX

(LVM) administration, configuration, troubleshooting & implementation.

• Open source solutions: Red Hat Virtualization, OpenShift, OpenStack, CloudForms