Senior Technical Engineer - UNIXLocation: Petaling Jaya |
Job ID: CTC3 |
Specialization: IT OR COMPUTER NETWORK OR SYSTEM OR DATABASE ADMIN Job description:
Position Title : Senior Technical Engineer - UNIX Reporting To : Technical Lead Main Job Tasks and Responsibilities: • Provides technical advice and support to Level 1 and 2 Engineers • Customer support on-site and off-site • Provides remote troubleshooting if needed • Attends to high severity incidents on and off-site • Prepares and follow-up on incident reports if any • Updates incident tickets in a timely manner in Field Service Management System to meet contractual Service Level Agreements • Reviews and submits incident reports in a timely manner • Coordinates with the technical team to prepare problem management reports • Reviews problem management reports • Monitors and ensures problem management reports are submitted in a timely manner • Leads problem management and resolution in the support products. • Leads project implementation • Reviews project scope, Pre-Implementation Validation (PIV) and prepares project deployment checklist • Ensures project timely completion. • Plans and reviews implementation timeline with project manager. • Develops design configuration documentation • Captures and updates project implementation technical issues for references • Assumes the Project Technical Lead role when required • Submits timesheet to reporting manager • Provides scope of work and man-days to pre-sales & sales teams (if required) • Reviews and highlights project deployment risks • Conducts technical sharing with Level 1 and 2 engineers Key Competencies: • Composure • Customer Focus • Decision Quality • Interpersonal Savvy • Listening • Planning • Priority Setting • Problem Solving • Technical Learning • Written Communications Functional Competencies: • Hardware Infrastructure • Technical Infrastructure Architecture • Technical Product Evaluation and Selection • Technical Research and Development • Technology Trends and Best Practices Education and Experience: • Diploma/Degree in Information Technology or equivalent. • Minimum 5 years related working experience in an IT related environment preferably with good knowledge of UNIX platform. • Ability to work independently with minimum supervision. • Knowledge of UNIX (Solaris/AIX/LINUX/Windows) operating systems, Solaris Cluster, OVM for SPARC, OVM for x86, Solaris Zones, and back-office products. • Knowledge of DNS, DHCP, NTP, SysLog, administration, configuration, troubleshooting & implementation. • Certification in Sun/Oracle Solaris 10 System Administrator (part 1&2), Sun/Oracle Solaris 10 Network Administrator and Oracle Solaris 11 System Administrator. • Unix/Linux shell scripting • Storage related technology on SAN zoning, I/O multipathing software, ZFS storage appliance, Dell EMC, HPE 3PAR, Hitachi Data Systems, NetApp and tape library. • Knowledge of disk management software on Oracle (SVM/ZFS), IBM (LVM) and LINUX (LVM) administration, configuration, troubleshooting & implementation. • Open source solutions: Red Hat Virtualization, OpenShift, OpenStack, CloudForms Apply Now Back to Job Vacancies |