Specialization: CUSTOMER SERVICES
Job description:
- Handling technical incoming calls and enquiries promptly from Postpaid customers accurately and professionally.
- Follow up and resolve customers’ complaints and ensure it is close to satisfaction.
- Handling general enquiries exp: network troubleshooting, billing, account, promotion etc.
- Follow up and resolve customers’ complaints and ensure it is close to satisfaction.
- Work closely with team members and leaders always to achieve quality results and productivity.
- Ensure efficient escalation of priority request/feedback towards effective resolution.
- Participate in ad hoc projects as required.
- Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
- Upsell and cross- sell skills with ability to provide alternate solutions and suggestions.
- Any other duties assigned by the team leader.
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