E-Commerce Assistant Manager

Key Responsibilities

• Develop e-commerce sales strategies to meet revenue and growth targets.
• Implement and utilize analytics to track sales trends and identify opportunities for growth.
• Derive strategies and action plan to increase traffic, acquire new customers, increase conversion rate and optimize sales.
• Analyses past sales, identify trends, determine fast and slow-moving inventory, and identify sources for converting & non-converting traffic.
• Plan and execute digital marketing strategies and advertising campaigns for online business through social media and search engines.
• Day-to-day management of e-commerce sites’ operation (content/promotions/products).
• Creating & maintaining listings for new products on our e-store and different marketplaces (Shopee and Lazada).
• Verify that all product listings have accurate and high-quality images, graphics, and content.
• Assist customer service team to provide prompt assistance, and to respond and report relevant issues to higher management.
• Work closely with warehouse team to ensure smooth operation of online store, including order fulfilment and logistics arrangement.

Key Requirements

• Bachelor’s degree in Business, Marketing or equivalent 
• Minimum 2 years and above working experience in an online/e-commerce business for skincare/beauty industry. MUST have hands on experience in e-commerce business operation and execution.
• Familiar with data-driven e-commerce selling, current e-commerce models, e-commerce payment, fulfilment, and logistics.
• Great understanding on ecommerce operations.
• Knowledge of online marketplaces (Shopee, Lazada, etc) is a big plus especially experience in selling or buying on those platforms
• Strong adaptability, able to work independently with minimal supervision under time pressure and handle any ad-hoc tasks.
• Excellent analytical, problem-solving, presentation, written, and verbal skills
• Language required: English, Mandarin, Bahasa Malaysia
• Skill required: advanced knowledge of Google Analytics, Facebook advertising, Mailchimp, Shopify and Magento 2.3.
• Strong adaptability, able to work under time pressure and handle any ad-hoc tasks.