Specialization: BANKING OR FINANCIAL SERVICES
Job description:
RESPONSIBILITIES - Effective monitoring on regimented calling, overtime and negotiation skill of the callers.
- Allocation / Batching of accounts (fixed bucket) is well planned and ensure equal and fair distribution/allocation of accounts to all team members.
- Consistently review of 1-90 days account and ensure the team conduct Telco searches and request site visits diligently.
- Ensure effectiveness & adequacy of repossessions in order to achieve the successful repossession.
- Ensure a fair, assertive and professional approach at all times when negotiating for payment. To ensure zero complaint on rudeness.
- To support ad-hoc tasks from time to time assigned by superior/manager.
REQUIREMENTS - Minimum Bachelor holder in any equivalent professional qualification.
- Minimum at least 2 years in debt collection industry and lead the collection team , looking for team leader who can pick up the portfolio immediately.
- Good communication in English and Bahasa Malaysia, both written and spoken. Able to communicate in Mandarin is additional advantage.
- Able to work assigned shift hours and have flexibility to accommodate possible weekend assignment.
- Willing to travel to conduct site visits (optional)
- Team player with good interpersonal skills and able to work under pressure.
- Well verse in using Microsoft Excel and Word.
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