Logistics Sales Executive

Responsibilities:

• Accountable for delivering the bottom-line profitability of the logistic business for the company.

• Adopt and implement Key Account management strategy.

• Understanding our customers business thorough needs and requirement to allow our company to tailor our services to add value and help them grow

• Establish and grow long-term relationships with customers as business partners

• Develop solid trusting relationships with our major clients to ensure they do not turn to competition

• Provide strong Customer Relationship Management (CRM) to ensure customers continue to be delighted with our services.

• Serve as the link of communication between key customers and internal teams

• Resolve quickly any issues and problems faced by customers to maintain trust and long-lasting relationships

• Investigate the complaints from customers and identify remedial actions to address the root cause of the problem

• Focus on getting business growth and customers win in 5 areas: Coverage, Penetration, Throughout, Expansion, and Protecting from competition (CPTEP)

• Develop a robust pipeline of new potential customers and win over the competitors to bring these customers into our customer portfolio

• Responsible for timely collection of payments due from customer for the logistic services

• Plan and maintain a schedule to visit or call our key customers regularly

• Monitor and track sales, service levels and profitability performance and service levels improvement by meeting personal KPIs, perform root cause analysis and resolution.

• Prepare regular reports of progress and forecasts for superior.

Requirements:

• Diploma or Bachelor's degree (Hons).

• 3 years of experience in sales with solid understanding of a successful business and key account. management practices in logistic industry (warehousing-3PL, haulage, freight forwarding covering land, ocean & air freight).

• Self-starter with proven business growth and results driven mindset and behaviours.

• Superior interpersonal skills and excellent communication and presentation skills.

• Build strong customer relationship skills.

• Highly organised, excellent analytical, problem-solving and organisational planning skills.

• Good computer literacy.