Customer Service Representative

About the Company 

A global leader in material solutions, this company specializes in sourcing, transforming, and distributing specialty industrial minerals such as silica, clays, feldspathics, and olivine. It is also a leader in glass recycling. Its solutions support modern life and serve industries including glass, ceramics, construction, coatings, polymers, and water purification. With operations in over 31 countries and 114 production sites, the company employs around 5,300 people worldwide, advancing life through innovative products and services.

Role Purpose: 

The Customer Services Representative ensures the efficient processing of customer orders, complaint resolution, and the provision of excellent service in compliance with local regulations.

Key Responsibilities:

• Customer Onboarding: Serve as the first point of contact for customers, addressing commercial, technical, and operational issues.
• Order & Contract Management: Ensure order accuracy, process amendments, and verify compliant documentation.
• Customer Inquiry Handling: Log external complaints and follow up with investigations, liaising with Quality Assurance and Sales teams.
• Data Management: Update and maintain accurate system records, ensuring auditability of all work trails.
• Billing & Invoicing: Handle invoicing, including raising credit notes and processing pre-payments.

Qualifications & Requirements:

• Bachelor’s degree in business administration or a relevant field, or equivalent customer service experience in an international setting.
• Proficiency in English (verbal and written); knowledge of the local language is a plus.
• Experience using SAP for daily transactions.
• Strong problem-solving skills, with the ability to work both independently and collaboratively.
• Previous experience in customer service and invoicing is an advantage.

Perks & Benefits:

• Medical and dental benefits
• Parking provisions