Workforce Management & Real Time Analyst

Location: Kuala Lumpur
Job ID: BOU17


Job description:


  • Resource planning to determine workforce requirement across multiple sites
  • Adopt and communicate the regional scheduling guidelines to stakeholders 
  • Run “what-if” scenarios for staffing initiative 
  • Create and optimise the schedule matrix and to allocate productive time based on interval level staffing needs 
  • Distribute programmed shrinkage (activity codes) to enhance the accuracy of staffing projection
  • Recognize and communicate challenges and areas of improvement for scheduling cycles and to provide solutions to meet staffing expectation at interval level 
  • Provide visibility and reporting capabilities of main KPIs related to scheduling functions such as projected interval compliance and bidding completion 
  • Provide updates on issues, operational status and business drivers throughout the activity cycle and for daily/weekly reviews 
  • Anticipates upcoming business needs and builds the infrastructure or requirement to ensure optimization capability is geared toward (or even ahead of business demand) 
  • Escalate the hiring plan problems to the relevant owners and follow through on the resolution


  • Posses Degree in any discipline
  • Minimum 5 years of relevant experience
  • Ability to work in fast-paced environment and build solutions to meet the business change across the region 
  • Excellent in both verbal and written skills 
  • Ability to work independently 
  • Attention to detail and high levels of accuracy
  • Familiar with CMS and Avaya tools will be an advantage and quantitative ability

Apply Now   Back to Job Vacancies

AsiaRecruit CV