Workforce Management & Real Time Analyst

Responsibilities:

• Resource planning to determine workforce requirement across multiple sites
• Adopt and communicate the regional scheduling guidelines to stakeholders 
• Run “what-if” scenarios for staffing initiative 
• Create and optimise the schedule matrix and to allocate productive time based on interval level staffing needs 
• Distribute programmed shrinkage (activity codes) to enhance the accuracy of staffing projection
• Recognize and communicate challenges and areas of improvement for scheduling cycles and to provide solutions to meet staffing expectation at interval level 
• Provide visibility and reporting capabilities of main KPIs related to scheduling functions such as projected interval compliance and bidding completion 
• Provide updates on issues, operational status and business drivers throughout the activity cycle and for daily/weekly reviews 
• Anticipates upcoming business needs and builds the infrastructure or requirement to ensure optimization capability is geared toward (or even ahead of business demand) 
• Escalate the hiring plan problems to the relevant owners and follow through on the resolution

Requirement:

• Posses Degree in any discipline
• Minimum 5 years of relevant experience
• Ability to work in fast-paced environment and build solutions to meet the business change across the region 
• Excellent in both verbal and written skills 
• Ability to work independently 
• Attention to detail and high levels of accuracy
• Familiar with CMS and Avaya tools will be an advantage and quantitative ability