Customer Service Executive

Location: Kuala Lumpur
Job ID: BOU23


Job description:

  • Ensure highest standards of service delivery on personalised phone services to our customers 
  • Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database. 
  • Being first contact person in building and retaining customer relationships by identifying and resolving customer inquiries/issues accurately 
  • Educate the customer about the Bank products and services and directs them towards available resources for self-help 
  • Manage customer complaints, issues and subsequent solutions and is responsible for identifying and escalating customer issues to the appropriate department 
  • Assigns or acts on any required customer follow-up in accordance with Contact Centre internal guidelines and updates customer data into relevant systems accurately 
  • Maximize opportunities to up sell or cross-sell Bank products and services which meet customer needs 
  • Maintain confidentiality of the Bank customers and data at all times 
  • Strong customer service mindset with good communication and excellent problem- solving skills 

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