Service Associate - Telemarketer

Location: Glenmarie


Job description:

Company Overview:

We are representing one of the Southeast Asia's largest integrated car e-commerce platform, with  

presence in Malaysia, Indonesia, Thailand and Singapore. Our client connecting nationwide buyer  

and seller of pre-owned vehicle(s) through their digital bidding platform Currently our client is  

looking for young and energetic candidates to be part of the team.


Job Description:

• Drive great customer experience by driving awareness and understanding of company

products and services.  

• Managing leads from company online channel to provide an end-to-end service to provide  

a good customer journey when using company's services.

• Managing inbound and outbound calls and correspondences for sales and services.

• Provide accurate and complete information to customers on our products and services via  

whatsapp and calls.

• Uphold high standards in processing and maintaining customer records/correspondents  

while logging customer information into system/tools provided.

• Achieve monthly sales individual and team’s target.

• Keep team lead informed by submitting activity and result reports, such as daily sales  

reports and compliments.

• Assisting in resolving customer complaints by call and working with internal departments for  

follow ups.

• Able to work with minimum supervision.


Job Requirement:

• Candidates must possess at least a SPM/ Diploma/ Bachelor’s Degree in any fields.

• Fresh graduate or 1 years of working experience in related field or equivalent is required for  

this position.

• Must be able to speak in English fluently.

• Computer literate in Microsoft office, Note Pad and Basic Emailing.

• Have excellent organizational, management, communication, and negotiation skills.

• Willing to work on rotational shift and on weekend.

• Willing to be based in UOA Business Park.

• Preferable to have own transportation.

• Mandarin speaker will be a added advantage.  


Other benefits:

• Completion Bonus  

• EPF & SOCSO Provided.

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