Specialization: IT OR COMPUTER NETWORK OR SYSTEM OR DATABASE ADMIN
Job description:
Position Title : Senior Technical Engineer (Network) Main Job Tasks and Responsibilities: - Review of comprehensive preventive maintenance report
- Provide technical assistance to Engineer (Level 1)
- Provide onsite or offsite support to customer
- Involve in department rotate standby rooster
- To lead the project incident report from technical perspective
- Prepare problem management report
- Responsible for carrying out complex installations (more than one technology)
- Lead or participate in project deployment
- Ensure project deployment according to timeline
- Provide input for document development of project
- Capture and update project implementation technical issued for lesson learn
- Conduct project testing and commissioning with customer
- Update installation ticket in a timely manner in FSMS
- Update timesheet in Intranet system timesheet
- To conduct a minimum of one knowledge sharing session
- To conduct CTC service review before closure of the project
Education and Experience: - Candidate must possess at least an Advance Diploma or Degree in IT related field.
- At least 5 years’ experience of hands on network technical experience preferred.
- Strong understanding of TCP/IP routing, network packet analysis tool use and configuration
- Familiar with network equipment such as router and switches
- CCNA or CCNP certifications would be an added advantage
- Experience with Cisco catalyst and nexus product would be an added advantage
- Experience with Cisco ISE and Firepower would be an added advantage
- Experience with Cisco Software defined solution would be an added advantage
- Strong communication skills and customer management skills, ability to effectively communicate technical solutions and remedial action plans through oral and written communications
- Contribute to a positive work environment by being an active and productive team leader
- Strong presentation, analytical and problem-solving skills
- Strong leadership, self-motivated, willing to learn, independent worker with a good attitude
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