Senior Technical Engineer - Network

Position Title : Senior Technical Engineer (Network)

Reporting To : Manager

Main Job Tasks and Responsibilities:

• Review of comprehensive preventive maintenance report

• Provide technical assistance to Engineer (Level 1)

• Provide onsite or offsite support to customer

• Involve in department rotate standby rooster

• To lead the project incident report from technical perspective

• Prepare problem management report

• Responsible for carrying out complex installations (more than one technology)

• Lead or participate in project deployment

• Ensure project deployment according to timeline

• Provide input for document development of project

• Capture and update project implementation technical issued for lesson learn

• Conduct project testing and commissioning with customer

• Update installation ticket in a timely manner in FSMS

• Update timesheet in Intranet system timesheet

• To conduct a minimum of one knowledge sharing session

• To conduct CTC service review before closure of the project

Education and Experience:

• Candidate must possess at least an Advance Diploma or Degree in IT related field.

• At least 5 years’ experience of hands on network technical experience preferred.

• Strong understanding of TCP/IP routing, network packet analysis tool use and

configuration

• Familiar with network equipment such as router and switches

• CCNA or CCNP certifications would be an added advantage

• Experience with Cisco catalyst and nexus product would be an added advantage

• Experience with Cisco ISE and Firepower would be an added advantage

• Experience with Cisco Software defined solution would be an added advantage

• Strong communication skills and customer management skills, ability to effectively

communicate technical solutions and remedial action plans through oral and written

communications

• Contribute to a positive work environment by being an active and productive team leader

• Strong presentation, analytical and problem-solving skills

• Strong leadership, self-motivated, willing to learn, independent worker with a good

attitude