Senior Technical Engineer - Network (Branches)

Position Title : Senior Technical Engineer – Network (Branches)

Reporting To : Technical Lead / Technical Manager

Main Job Tasks and Responsibilities:

• Reviews comprehensive preventive maintenance reports

• Provides technical assistance to Level 1 engineers

• Provides onsite or offsite support to customers

• Involved in department rotation standby roster

• Leads project incident reports from technical perspective

• Prepares problem management reports

• Responsible to carry out complex installations (more than one technology)

• Performs project deployment

• Ensures project deployments are according to timelines

• Provides input to develop project documentation

• Captures and updates project implementation technical issues for lessons learned

• Conducts project testing and commissioning with customers

• Updates installation tickets in a timely manner in Field Service Management System

• Updates timesheet in Intranet system timesheet

• To conduct a minimum of one knowledge sharing session

Key Competencies:

• Composure

• Customer Focus

• Decision Quality

• Interpersonal Savvy

• Listening

• Planning

• Priority Setting

• Problem Solving

• Technical Learning

• Written Communications

(Reference: Lominger Competencies)

Functional Competencies:

• Hardware Infrastructure

• Network/Communication Infrastructure

• Technical Infrastructure Architecture

• Technical Product Evaluation and Selection

• Technology Trends and Best Practices

• Security Management

Education and Experience:

• Degree in Information Technology or equivalent

• Minimum 5 years’ experience deploying and managing infrastructure

• Must be CCNA certified (Cisco Certified Network Associated), CCNP, CCNA-Security,

CCNP Security, Fortinet NSE, FireEye SE will be advantage.

• Familiar with network and security components and products such as Trend Micro,

FireEye, Fortigate, PaloAlto, etc.

• Strong presentation, analytical and problem-solving skills

• Qualified candidates should have well rounded experience with full network diagnosis,

configuration and problem resolution.

• Advanced experience in troubleshooting layer 2 and 3 routing and switching issues

• Knowledge of protocol analysis tools used to troubleshoot layer 2 & 3 issues Technical

Support for critical situations

• Protocol decoding and analysis using a variety of software tools e.g. sniffer, wireshark etc

• Demonstrated proficiency with Cisco switches and routers, Wireless LAN, Cisco ASA

Firewall and network management and monitoring tools

• Experience with disaster recovery planning and execution.

• Possess a positive attitude with strong verbal and written communication skills

• Ability to work independently and within a team