Specialization: TECHNICAL AND HELPDESK SUPPORT
Job description:
Main Responsibilities - Attending all product-related questions and advice on the possible solutions.
- Responding to technical support tickets.
- Diagnosing and troubleshooting hardware, networking, and software issues.
- Collaborating and strategizing with the business and internal teams.
- Attending workshops and refresher courses in sales and marketing.
- Planning and assisting with new product releases and events.
- Performing product demonstrations for customers, staff, and other stakeholders.
- Scheduling training sessions and attending meetings as required.
- Identifying new market opportunities and relaying this information to the Manager and other relevant stakeholders.
- Making helpful product recommendations and suggestions to increase revenue.
- Maintaining good client relations.
Requirement - Diploma/Degree in Business studies or Engineering field or other equivalent
- Min 2-3 years of related working experience (with technical background is preferred)
- Possesses strong product comparison knowledge
- Ability to deliver the presentation and product demonstration
Other Info - 5 days work week, Mon-Fri
- Candidates with 5+ years related experiences can be considered for Senior/Managerial level (salary is negotiable)
- Other benefits: out patient medical coverage, dental coverage, group insurance coverage (PA/hospitalization), travel allowance (for sales) claimable basis, performance bonus per year, annual leave, etc.
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