Product Specialist

Location: Johor Bahru, Johor
Job ID: DIA7


Job description:

Main Responsibilities

  • Attending all product-related questions and advice on the possible solutions.
  • Responding to technical support tickets.
  • Diagnosing and troubleshooting hardware, networking, and software issues.
  • Collaborating and strategizing with the business and internal teams.
  • Attending workshops and refresher courses in sales and marketing.
  • Planning and assisting with new product releases and events.
  • Performing product demonstrations for customers, staff, and other stakeholders.
  • Scheduling training sessions and attending meetings as required.
  • Identifying new market opportunities and relaying this information to the Manager and other relevant stakeholders.
  • Making helpful product recommendations and suggestions to increase revenue.
  • Maintaining good client relations.


  • Diploma/Degree in Business studies or Engineering field or other equivalent
  • Min 2-3 years of related working experience (with technical background is preferred) 
  • Possesses strong product comparison knowledge
  • Ability to deliver the presentation and product demonstration

Other Info

  • 5 days work week, Mon-Fri
  • Candidates with 5+ years related experiences can be considered for Senior/Managerial level (salary is negotiable)
  • Other benefits: out patient medical coverage, dental coverage, group insurance coverage (PA/hospitalization), travel allowance (for sales) claimable basis, performance bonus per year, annual leave, etc.

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