Overall Scope & Purpose:

This is an IT system support role responsible to manage business stakeholder’s expectation, participate in IT project implementation, oversee end user support and deliverables.

Duties & Responsibilities:

Project Implementation

• Communicate with users to gather detailed requirements and develop functional specifications for new system requirements, system enhancements and reporting requirements.

• Experience in manufacturing business processes and be able to analysing, designing, developing, and testing system functions for assigned business areas to ensure that the supporting systems meet the business requirements.

• Coordinate the activities of project implementation to meet major milestone and overall project timeline. Ensure that project requirements, timeline, budget, and scope are met.

• Prepare functional specifications and authorization matrix, communicate with development team and basis teams to resolve any issues in the design.

• Document testing scenarios, guide and work with users to complete comprehensive testing.

• Coordinate cut over activities during system implementation.

• Development and maintenance of reports using corporate standard reporting technologies.

• Utilize data & process analysis methods and tools to identify system and process improvement opportunities.

• Conduct knowledge transfer and training of end-users, including sharing best practices.

Business Process Modelling and End User Support

• Work with the users to improve and enhance the data and analysis available in the system.

• Propose work/system flows that can streamline the business processes and bring efficiency.

• Act as functional and technical liaison between users and the IT application development team to deliver custom solutions.

• Development and maintenance of Power BI reports and data warehouse development

• Provide user support for business systems related issues including researching transactional issues, identifying root causes and driving resolution.

Education & Experience:

• University degree, preferably in Business Information Technology.

• Experience (4 years or more) in IT with responsibilities for SAP system configuration and support is an advantage.

• Business process, system and data analysis skills with business application project implementation experience.

• Experience of working in manufacturing industry is preferred.

Requirements & Skill:

• SAP Certification in SD/MM or SAP HANA experience will be an advantage

• BI tools (Power BI) and database experience are preferred.

• Strong interpersonal and communication skills with all level of stakeholders.

• Must be willing to work in Shah Alam or travel when required.

Interested candidates, please reach out to Gan at [email protected] or 017-6700722.

Thank you.