Specialization: E COMMERCE|
- Build and establish strong ongoing relations with customers within the assigned portfolio.
- Manage customers' repayment obligations and motivate timely repayments through outbound collections & recovery calls.
- Proactively achieve/exceed assigned targets whilst complying with collections methodologies and policies by the company and regulatory bodies.
- Focal point for customer enquiries relating to repayment on overdue accounts.
- Prior exposure to collections/banking/fintech is a plus.
- Possess at minimum high school qualifications or equivalent.
- Excellent in both written and verbal communication in English and Malay. Fluency in Mandarin is a plus.
- Able to work on a monthly rotating schedule.
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