Recovery Agent

Location: Kuala Lumpur
Job ID: EEP17


Job description:

Company Overview

Our client represents one of the fastest growing E-Commerce industries in South East Asia. Currently they are looking for young and vibrant candidate to be part in their Human Resource Team.


Job Responsibilities:

  • Build and establish strong ongoing relations with customers within the assigned portfolio.
  • manage customers' repayment obligations and motivate timely repayments through outbound collections and recovery calls.
  • Proactively achieve/exceed assigned targets whilst complying with collections methodologies and policies by the company and regulatory bodies.
  • Focal point for customer enquiries relating to repayment on overdue accounts.
  • Make outbound calls to delinquent customers to negotiate for payment.
  • Receive inbound calls (which is related to unblocking of devices or recovery related matters) and to negotiate payment arrangement with the customer.
  • To proceed with the unblocking request (if applicable/necessary).
  • Update CRM & UCCS (systems) on calls made and actions take for each customer.
  • Any other Ad-hoc matters



  • Prior exposure to collections/banking/fintech is a plus. Experienced in eCommerce is a plus.
  • Possesses at minimum high school qualifications or equivalent.
  • Excellent in both written and verbal communication in English and Malay.

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