Location: Klang Valley
Job ID: EEP22


Job description:

Job Description 

  • Responsible for overseeing the customer service experience related to copywriting, which includes tasks such as curating and refining content, managing production schedules, editing and proofreading text, and arranging distribution.
  • Ensuring that all customer-facing content is well-written and error-free enhances the department's professionalism and reputation.
  • Ensure that all content adheres to relevant legal and compliance guidelines, reducing potential risks.
  • Analyze data and produce timely reports for all customer service projects in the communications department.
  • Provide support to the supervisor for any ad hoc copywriting and communications-related tasks as required to ensure a seamless customer service experience.

Job Requirement

  • Bachelor’s degree in Business Administration/ Marketing/ Journalism/ Communications/ related field
  • 5-10 years experience in copywriting/ content writer
  • Customer Service or BPO background is preferred
  • Excellent editing and writing communications in English (min C1) and Malay
  • Have a proven ability to tackle the same topic from a variety of angles and can produce alternatives for reviews and A/B tests.
  • Strong stakeholder management skills
  • Good team player, eager to learn and able to work with tight deadlines
  • Proficient in Microsoft Office Products (Excel, PowerPoint, Word). 

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