Specialization: CUSTOMER SERVICES
Job description:
Job Description - Build and establish strong ongoing relations with customers within the assigned portfolio.
- Manage customers' repayment obligations and motivate timely repayments through outbound collections and recovery calls.
- Proactively achieve/exceed assigned targets whilst complying with collections methodologies and policies by the company and regulatory bodies.
- Focal point for customer enquiries relating to repayment on overdue accounts.
- Make outbound calls to delinquent customers to negotiate for payment.
- Receive inbound calls (which is related to unblocking of devices or recovery related matters) and to negotiate payment arrangement with the customer.
Job Requirements - Prior exposure to collections/banking/fintech is a plus. Experienced in eCommerce is a plus.
- Possesses at minimum high school qualifications or equivalent.
- Excellent in both written and verbal communication in English and Bahasa Melayu.
Benefits - Salary: up to RM2500
- Working days: 5 days & 2 days off (Monday - Friday)
- If the 2nd and 11th fall on a weekday of the month, the agent is not required to work on one day of the weekends.
- If the 2nd and 11th fall on a Friday in the month, the agent is required to work on Saturday.
- If the 2nd and 11th fall on a Saturday or Sunday, the agent needs to work one day of the weekends depending on which day the 2nd and 11th fall on.
- Working hours: 9:30 AM - 6:30 PM
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