Customer Service Specialist (L2)

Location: Mid Valley
Job ID: EEP29

Specialization: CUSTOMER SERVICES

Job description:

Job Description:

We seek a highly skilled and experienced Customer Service Specialist to join our team. This position is critical in handling manager callbacks and high-priority cases to ensure exceptional customer support and swift resolutions.

Responsibilities:

  • Independent Work: Demonstrate the ability to work independently and efficiently, taking ownership of assigned tasks and cases.
  • Decision-Making: Make informed and responsible decisions, utilizing extensive knowledge and expertise in customer service to resolve complex issues.
  • Customer Communication: Communicate with customers in a professional and empathetic manner, ensuring their needs and concerns are addressed effectively.
  • Problem-Solving: Utilize problem-solving skills to identify root causes of issues and implement appropriate solutions.
  • Knowledge and Expertise: Stay up-to-date with product knowledge, company policies, and industry best practices to provide accurate and reliable information to customers.
  • Collaboration: Collaborate with cross-functional teams to resolve customer issues and provide seamless support across different departments.

Requirements:

  • Experience: At least 1-3 years of experience as a Senior Customer Service Agent, handling manager callbacks and high-priority cases.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to interact professionally with customers and internal stakeholders.
  • Decision-Making Abilities: Proven track record of making sound decisions and solving complex customer issues independently.
  • Customer-Centric Approach: Strong commitment to delivering exceptional customer service and ensuring customer satisfaction.
  • Problem-Solving Skills: Ability to analyze problems critically and find practical solutions to resolve them efficiently.
  • Proficient in Business English (both verbal and written)
  • Adaptability: Flexible and adaptable to handle various types of customer inquiries and challenges.
  • Time Management: Ability to manage time effectively and prioritize tasks to meet deadlines in a fast-paced environment.


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