Specialization: E COMMERCE
Job description:
Job Responsibility :
• Assist the customer service team in resolving escalated issues and inquiries.
• Ensure high levels of customer satisfaction through prompt and effective problem resolution.
• Maintain and update databases with accurate order, inventory, and customer information.
• Monitor and manage order processing to ensure timely and accurate fulfillment.
• Conduct regular inventory audits, price checking, and reconciling discrepancies.
• Identify bottlenecks in operational workflows and propose solutions to improve efficiency.
• Ensure that all systems are functioning properly and troubleshoot any issues.
• Implement quality control checks to ensure the accuracy and quality of order fulfillment.
• Monitor customer feedback and implement corrective actions to address any issues.
• Develop and enforce quality standards across all operational processes.
• Provide clear and timely communication to team members and stakeholders regarding operational updates and issues.
Job Requirement :
• SPM (Sijil Pelajaran Malaysia) holders, Diploma, and Degree holders are encouraged to apply.
• Experience in e-commerce operations or a similar role.
• Proficiency in using operational tools and systems.
• Excellent problem-solving skills and attention to detail.
• Strong communication and teamwork abilities.
• Ability to work in a fast-paced environment
Additional Information
• 3 months (renewable based on performance & business needs)
• Working Location: Near Midvalley (Work From Office)
Apply Now
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