Collection Associate

Company Overview:
Our client is the leading E-commerce platform in Southeast Asia and Taiwan, providing customers with an easy, secure, and fast online shopping experience. Join our dynamic team at leading E-commerce company and be part of our commitment to delivering excellence in the digital retail landscape.

Position Overview:
As a Collections Executive, you will play a vital role in managing debt-related conversations with customers, formulating repayment strategies, and ensuring timely settlements of outstanding balances.

Job Responsibilities:

• Engage in debt-related conversations with customers and develop customized repayment strategies.
• Manage customers’ repayment obligations through outbound collections and recovery calls.
• Achieve/exceed assigned targets while adhering to collections methodologies and regulatory policies.
• Act as the focal point for customer inquiries regarding overdue accounts.

Job Requirements:

• Minimum SPM or equivalent qualification.
• Experience in collections or call center background is advantageous.
• Strong interpersonal skills and ability to thrive in a dynamic environment.
• Excellent problem-solving skills and composure under pressure.
• Proficiency in written and verbal communication in English and Malay. Fluency in Mandarin is a plus.

Additional Benefits:

• OT allowance
• Callback allowance
• KPI performance incentive

Working Arrangements:

• Normal shift on weekdays (9.30 am – 6.30 pm)
• Weekend work may be required based on peak days, subject to management discretion.
• Employees are required to work on the 2nd and 11th of every month, regardless of whether these dates fall on weekends.