Telesales/Telemarketing

Location: Bangsar

Job ID: EEP83

Specialization: CUSTOMER SERVICES

Job description:

Key Responsibilities



  • Conduct outbound calls to sellers, merchants, and KOLs to pitch campaign/programs and initiatives

  • Promote a one-stop fulfilment solution, highlighting benefits such as warehousing, fast shipping, durable packaging, and efficient returns/refunds

  • Identify partner needs, clarify information, and recommend suitable solutions

  • Engage existing sellers and merchants to join marketing campaigns, deals, vouchers, and promotional programs

  • Cold-call and onboard potential KOLs, guiding them through sign-up and whitelisting for livestream features

  • Re-engage inactive sellers/KOLs by pitching new benefits and upcoming programs

  • Support activated partners by assisting with documentation, forms, and livestream scheduling

  • Build and maintain strong relationships to support long-term partnerships

  • Accurately document all interactions and update records in the CRM system

  • Ensure all communications comply with company policies and standards



    Job Requirements

  • Minimum Diploma in Marketing, Business, or a related field

  • At least 1 year of experience in outbound calls, telesales, telemarketing, or acquisition

  • Strong communication and interpersonal skills

  • Good command of English and Bahasa Malaysia (Mandarin/Chinese is an added advantage)

  • Self-driven, independent, and proactive with a KPI-focused mindset

  • Background in sales, customer service, or business development is highly preferred

     

    Salary & Benefits



  • Basic Salary: RM 2,800

  • KPI Incentive: RM 300

  • Mobile Phone Allowance: RM 50

  • Annual Leave: Prorated (1 month worked = 1 day of AL)



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