Sales Admin Executive

Job Summary:

• Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders

Principal Responsibilities:

• May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers.
• Identifies, investigates, and participates in opportunities to improve processes and procedures to include various key performance metrics.
• Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
• Maintains and updates electronic and/or hard copy records as required.
• Other duties as assigned.

Job Level Specifications:

• Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job.
• Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions.
• Work is performed independently, with minimal supervision. Able to establish priorities and manage time to complete work.
• Collaboration with other departments or teams may be required to perform role. May frequently respond to requests from others, internally or externally.
• Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfactions.

Requirements

• Candidate must possess at least a Diploma / Degree or equvalent in any field.
• At least 2 years' of sales admin / customer service experinece required.
• Preferably candidates from Electrical & Electronic industry. 
• Must have computer, email, phone, communication and problem solving skills.
• Must be able to multi-task and work in a fast paced environment.
• Able to speak in Mandarin, English and Bahasa Malaysia.
• Must be willing to work in Bayan Lepas, Penang.