Sales Admin Executive

Location: Penang
Job ID: ENV2


Job description:

Job Summary:

  • Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders

Principal Responsibilities:

  • May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers.
  • Identifies, investigates, and participates in opportunities to improve processes and procedures to include various key performance metrics.
  • Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
  • Maintains and updates electronic and/or hard copy records as required.
  • Other duties as assigned.

Job Level Specifications:

  • Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job.
  • Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions.
  • Work is performed independently, with minimal supervision. Able to establish priorities and manage time to complete work.
  • Collaboration with other departments or teams may be required to perform role. May frequently respond to requests from others, internally or externally.
  • Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfactions.


  • Candidate must possess at least a Diploma / Degree or equvalent in any field.
  • At least 2 years' of sales admin / customer service experinece required.
  • Preferably candidates from Electrical & Electronic industry. 
  • Must have computer, email, phone, communication and problem solving skills.
  • Must be able to multi-task and work in a fast paced environment.
  • Able to speak in Mandarin, English and Bahasa Malaysia.
  • Must be willing to work in Bayan Lepas, Penang. 

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