Specialization: CLERICAL OR ADMINISTRATIVE SUPPORT|
- Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders
- May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers.
- Identifies, investigates, and participates in opportunities to improve processes and procedures to include various key performance metrics.
- Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
- Maintains and updates electronic and/or hard copy records as required.
- Other duties as assigned.
Job Level Specifications:
- Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job.
- Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions.
- Work is performed independently, with minimal supervision. Able to establish priorities and manage time to complete work.
- Collaboration with other departments or teams may be required to perform role. May frequently respond to requests from others, internally or externally.
- Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfactions.
- Candidate must possess at least a Diploma / Degree or equvalent in any field.
- At least 2 years' of sales admin / customer service experinece required.
- Preferably candidates from Electrical & Electronic industry.
- Must have computer, email, phone, communication and problem solving skills.
- Must be able to multi-task and work in a fast paced environment.
- Able to speak in Mandarin, English and Bahasa Malaysia.
- Must be willing to work in Bayan Lepas, Penang.
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