Customer Service Executive

Location: Damansara
Job ID: EPU21

Specialization: LOGISTICS OR SUPPLY CHAIN

Job description:

Job Scope

  • Process customers’ Purchase to generate sales invoices, ensure all orders are receiving and proceeded by 3PL for delivery.
  • Credit management for stocks rejections
  • Contact with commercial team to clarify inquiries, price and delivery times.
  • Retail stocks management (excluding stock reconciliation)
  • Monitoring of 3PL KPI on POD processes
  • Communicate with Sale team and/or 3PL to resolve ad hoc problems on delivery.
  • Manage and oversee the application process for local import permits and SIRIM certifications.
  • To undertake any assigned tasks by Management time-to-time.

Requirement

  • Diploma/ Bachelor’s Degree in business administration, logistics or related field.
  • Direct experience in supply chain operation would be advantageous.
  • Good computer skill such as MS Office and SAP experience is an advantage.
  • Ability to communicate in English.
  • Hands-on style and being a good team player

Benefits

  • Mon-Fri, Normal office hour (9AM-6PM)
  • Flexible working hour, staff can enter between 830-930am
  • If come early then off by 530pm, late then 630pm
  • Work from Home for 1 day per week


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