Specialization: FINANCE GENERAL OR COST ACCOUNTING
Job description:
- Responsible for collecting cash from Medium tier customers as per the collections schedule within the DTP
- Ensure monthly/quarterly collections targets are met/exceeded
- Responsible for calling, emailing, & making payment arrangements with customers
- Liaise with customers on a timely basis, execute collection activities, reconcile and track daily/monthly AR balance accounts with customer records
- Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies and short payments
- Work closely with key teams such as Credit and Sales in mitigating collection risk
- Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives
- Carry out administrative activities related to collections, such as preparing adjustment vouchers, statements and letters
- Escalate unresolved issues to management in a timely manner and follow through issues until final resolution
- Perform detailed account reconciliation to identify and drive resolution of disputed receivables
- Highlight issues in accordance with agreed escalation procedure
- Attend client meeting to discuss debtor performance and address issues as required
- Reliable, proactive approach to entrusted tasks. Thinking outside the box is a plus
- Adherence to client’s policies and procedures
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