Content Reviewer (Japanese/Korean)

Job Title: Content Reviewer (Japanese / Korean Speaker)
Location: Kuala Lumpur – Bangsar South & KL Sentral (Fully Onsite)
Start Date: 16 December 2025
Employment Type: Full-time | Rotational Shifts (including weekends, public holidays, and graveyard shifts: 10 PM – 7 AM)

About the Role

We are seeking Japanese and Korean-speaking Content Reviewers to support online safety and trust operations. The role involves moderating user-generated content to ensure compliance with community and platform standards. Candidates should possess strong attention to detail, cultural awareness, and emotional resilience when handling sensitive materials.

Key Responsibilities

• Review, classify, and act on text, image, audio, or video content in line with guidelines.
• Stay updated on policy changes and escalation procedures.
• Investigate and resolve flagged or complex content issues.
• Collaborate with internal teams to enhance workflow efficiency and quality.
• Participate in continuous training and well-being support programs.
• Handle socially sensitive topics with professionalism and neutrality.

Requirements

• Degree holders (fresh graduates and experienced professionals are welcome).
• Proficiency in Japanese or Korean, with good command of English.
• Strong emotional resilience and ability to manage exposure to sensitive content.
• Excellent attention to detail and analytical thinking.
• Cultural and contextual awareness of Japanese or Korean markets.
• Flexibility to work rotational shifts in a fast-paced environment.
• Interest in online platforms, social media, or gaming is an advantage.
• Prior experience in content moderation, customer service, or BPO is a plus.

Language Qualifications

• Open to candidates of any nationality.
• Minimum language requirement: TOPIK Level 4 (Korean) or JLPT Level N3 (Japanese).
• Candidates without certification but with proven living or working experience in Japan or Korea will also be considered.

Employment Terms

• Malaysian candidates: 1-year fixed-term contract.
• Non-Malaysian candidates: 2-year fixed-term contract.
• Salary Range: MYR 6,230 – MYR 10,000 (monthly fixed base).
• Sign-On Bonus: 1-month for non-Malaysian hires (to support relocation and accommodation).

Additional Information

• Candidates open to working at either Bangsar South or KL Sentral will be given priority.
• Applicants may be assessed for one project initially, and if not selected, considered for the other.