Infrastructure Support Engineer (Mandarin Speaker)

Leading Global Technology Consulting Firm

Kuala Lumpur | Full-Time | Early Career

Salary: RM 3,300 - RM 5,000

POSITION OVERVIEW

Join a dynamic IT Operations team as an Infrastructure Support Engineer! As the first point of contact for international public cloud customers, you'll provide technical support and be part of a global team of 774,000+ professionals driving digital transformation worldwide.

KEY RESPONSIBILITIES

Technical Support & Troubleshooting

• Provide remote technical support via ITSM platform, hotline, and instant messaging for international public cloud customers


• Utilize monitoring tools, log analysis, and related platforms to deep dive into cloud users' issues


• Accurately gather user requirements, identify technical issues, and escalate tickets to specialized teams

Documentation & Knowledge Management

• Document problem details clearly and prepare comprehensive escalation materials


• Create and maintain knowledge base articles to improve team resolution capabilities


• Proactively communicate troubleshooting progress to users and manage expectations effectively

REQUIRED QUALIFICATIONS

Education & Experience

• Associate or Bachelor's degree in Computer Science, Information Technology, or related field


• Experience providing IT technical support as a Level 1 or Level 1.5 engineer


• Familiarity with ITSM and ticket-driven workflow

Technical Skills

• Strong proficiency in Chinese (Mandarin) - written and verbal communication


• Expertise in Linux or Windows Server administration and troubleshooting


• Understanding of core network concepts (TCP/IP, HTTP, DNS, VPN, Load Balancers)


• Understanding of core services from at least one major public cloud (Tencent Cloud experience is a plus)

Soft Skills

• Exceptional customer service and communication skills


• Strong logical thinking and problem-solving abilities


• Excellent team player with collaboration skills


• Patient and professional in handling customer inquiries and complaints

WHY JOIN US?

Global Leader

Work with 774,000+ professionals serving clients in 120+ countries

Career Development

Access formal and informal training programs to build specialized skills faster

Diverse Experience

Unbeatable platform to build your career with varied projects across industries

Innovation-Led

Work at the heart of technology and digital transformation

Inclusive Culture

Equal opportunities employer, consistently recognized as one of the World's Best Workplaces

HOW TO APPLY

Interested candidates are invited to submit their applications for consideration.