Commercial Support (Merchant Support}

JOB DESCRIPTION 

• Pre-screen merchant’s business documentation to verify that they are genuine and compliant. 
• To perform manual updates of shareholder and owner in the admin portal and name screening through AML/TF Portal.
• Adhere to the department's SOP, company policy, and regulatory requirements.
• Generate reports, store completed work in designated locations, and perform backup operations.
• Comply with data integrity and security policies.
• Accurately updating and maintaining internal records and systems.
• Work closely with the business owner to provide recommendations for back-end tools that improve the merchant experience.

Job Requirements 

• Excellent verbal and written communication, interpersonal skills, customer orientation, team interaction, and problem-solving.   
• Excellent verbal and written communication, interpersonal skills, customer orientation, team interaction, and problem-solving.
• Punctual, regular, and consistent attendance
• Detail-oriented and with the ability to work under pressure and overtime.
• Ability to multi-task and often meet tight deadlines and SLA.
• Willing to be responsible, take ownership, and use their own initiative.
• Able to work effectively both as part of a team or as an individual.