Customer service

Location: Kuala Lumpur
Job ID: GVC16


Job description:

  • Understand customer enquiries and respond via applicable channels: email, chat, and call backs
  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required 
  • Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes 
  • Ensure all SLAs are met accordingly 
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied 
  • Provide a high level of professionalism and competent customer service 
  • Able to communicate effectively with customers in a friendly and polite manner following the processes 
  • Able to read, write, and speak fluently and spontaneously in both English and Japanese. 

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