Customer Service Specialist (Mandarin and Cantonese Speaker)

Location: Kuala Lumpur
Job ID: GVC2


Job description:

About Our Client:

  • MNC Bpo/contact centre/business services company based at KL Sentral - Servicing various industries.

Job Responsibilities:

  • Understand customer enquiries and respond via applicable channels: email, chat, and call backs.
  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
  • Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes.
  • Ensure all SLAs are met accordingly.
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
  • Provide a high level of professionalism and competent customer service.
  • Able to communicate effectively with customers in a friendly and polite manner by following to processes.

Job Requirements:

  • Fresh Degree graduates encouraged to apply.
  • Diploma needs at least a year call centre experience.
  • At least B2 in SPM English.
  • Able to converse fluently in both Mandarin and Cantonese.
  • Willing to work on 24/7 rotational shift
  • Available Immediately

Only Shortlisted Candidates will be notified!!

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