Specialization: CUSTOMER SERVICES
Job description:
About Our Client: - MNC Bpo/contact centre/business services company based at KL Sentral - Servicing various industries.
Job Responsibilities:
- Understand customer enquiries and respond via applicable channels: email, chat, and call backs.
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes.
- Ensure all SLAs are met accordingly.
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
- Provide a high level of professionalism and competent customer service.
- Able to communicate effectively with customers in a friendly and polite manner by following to processes.
Job Requirements: - Fresh Degree graduates encouraged to apply.
- Diploma needs at least a year call centre experience.
- At least B2 in SPM English.
- Able to converse fluently in both Mandarin and Cantonese.
- Willing to work on 24/7 rotational shift
- Available Immediately
Only Shortlisted Candidates will be notified!!
Apply Now
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