Customer Service

Your are important for/to:

• Ensure highest standards of service delivery on personalized services to our customers
• Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; and maintaining database.
• Being first contact person in building and retaining customer relationships by identifying and resolving customer inquiries/issues accurately
• Educate the customer about the products and services and directs them towards available resources for self-help
• Manage customer complaints, issues and subsequent solutions and is responsible for identifying and escalating customer issues to the appropriate department
• Assigns or acts on any required customer follow-up in accordance with Contact Centre internal guidelines and updates customer data into relevant systems accurately
• Maximize opportunities to up sell or cross-sell products and services which meet customer needs
• Maintain confidentiality of the Bank customers and data at all times
• Strong customer service mindset with good communication and excellent problem- solving skills