Specialization: CUSTOMER SERVICES
Job description:
Company Information We are currently representing our client, a well-established multinational BPO company, in seeking potential candidates for the role of KYC Analyst based in the Kuala Lumpur area. Job Responsibilities - Investigate suspicious buyer activity and behaviour that may pose risks to customers or merchants
- Communicate professionally via email and phone with buyers, merchants, and internal teams to assess risk
- Take appropriate actions based on standard procedures and document all steps taken
- Escalate cases accordingly when procedures are not defined
- Participate in special projects and collaborate with other departments when required
- Consistently meet weekly targets for productivity and quality
Job Requirements - Diploma + 1 years of working experience
- Degree Fresh are welcome to apply
- Able to work Rotational Shift - 24/7 shift (5 days work)
- Experience in KYC (Know Your Customer) or fraud investigation is an added advantage
- Background in the BPO (Business Process Outsourcing) industry is a plus
- Must be able to speak, read, and write in Mandarin (due to market needs)
Interested candidate may apply online or send resume to :- syasya@asiarecruit.com.my OR feiying@asiarecruit.com.myOR weyping@asiarecruit.com.my Only shortlisted candidates will be notified.
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