Social Media Chat Support ( Korean Speaking)

Location: Kuala Lumpur

Job ID: GVC43

Specialization: CUSTOMER SERVICES

Job description:

Key Responsibilities




  • Manage full IT project lifecycle: planning, execution, monitoring, and closure




  • Define project scope, objectives, timelines, and budgets with business and IT stakeholders




  • Lead cross-functional teams and coordinate internal/external resources and vendors




  • Track project progress, manage risks/issues, and implement mitigation plans




  • Control project scope, schedule, cost, and change management




  • Ensure compliance with Bank IT governance, SDLC, risk, and audit requirements




  • Prepare and present project status reports, dashboards, and documentation




  • Manage project budgets, resource utilization, and vendor performance




  • Ensure complete and accurate project documentation with proper sign-offs




  • Support Cards / Payments related application projects and enhancements





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