Customer Service (E-hailing)Location: Kuala Lumpur |
Job ID: GVC44 |
Specialization: CUSTOMER SERVICES
WE ARE HIRING – CUSTOMER SERVICE (E-HAILING)
Location: KL Sentral, Kuala Lumpur
Working Hours: 24/7 Rotational Shifts
Employment Type: Full-Time
Role Overview
We are hiring Mandarin-speaking Customer Service Professionals to support users of a leading E-hailing platform in a fast-paced, service-driven environment. This role focuses on delivering high-quality customer support while adhering to SOPs, quality standards, and performance KPIs.
Key Responsibilities
Handle customer inquiries via phone, chat, and email in a professional manner
Provide accurate information and resolve customer issues efficiently
Maintain proper documentation of all customer interactions
Comply with SOPs, quality guidelines, and performance metrics
Collaborate with team members to ensure consistent service delivery
Manage customer expectations in high-volume and time-sensitive situations
Minimum Requirements
SPM or Diploma qualification
Fluent in Mandarin (Traditional) – spoken, read, and written
Good command of English
Minimum 6 months to 1 year of Customer Service experience
Strong communication, problem-solving, and critical thinking skills
Willingness to work 24/7 rotational shifts, including weekends and public holidays
Salary & Benefits
Basic Salary up to RM4,010
KPI Allowance of RM300 (performance-based)
Comprehensive training and onboarding
Career growth opportunities within a structured service environment
Why Join This Role
Stable customer service role with clear procedures and expectations
Exposure to a fast-growing digital platform environment
Supportive team structure with defined career pathways
Opportunity to build long-term customer service expertise
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