Customer Service (E-hailing)

WE ARE HIRING – CUSTOMER SERVICE (E-HAILING)

Location: KL Sentral, Kuala Lumpur
Working Hours: 24/7 Rotational Shifts
Employment Type: Full-Time

Role Overview

We are hiring Mandarin-speaking Customer Service Professionals to support users of a leading E-hailing platform in a fast-paced, service-driven environment. This role focuses on delivering high-quality customer support while adhering to SOPs, quality standards, and performance KPIs.

Key Responsibilities

• Handle customer inquiries via phone, chat, and email in a professional manner

• Provide accurate information and resolve customer issues efficiently

• Maintain proper documentation of all customer interactions

• Comply with SOPs, quality guidelines, and performance metrics

• Collaborate with team members to ensure consistent service delivery

• Manage customer expectations in high-volume and time-sensitive situations

Minimum Requirements

• SPM or Diploma qualification

• Fluent in Mandarin (Traditional) – spoken, read, and written

• Good command of English

• Minimum 6 months to 1 year of Customer Service experience

• Strong communication, problem-solving, and critical thinking skills

• Willingness to work 24/7 rotational shifts, including weekends and public holidays

Salary & Benefits

• Basic Salary up to RM4,010

• KPI Allowance of RM300 (performance-based)

• Comprehensive training and onboarding

• Career growth opportunities within a structured service environment

Why Join This Role

• Stable customer service role with clear procedures and expectations

• Exposure to a fast-growing digital platform environment

• Supportive team structure with defined career pathways

• Opportunity to build long-term customer service expertise

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