Provide outbound technical support via phone calls and email communication

Troubleshoot and resolve technical issues related to Windows-based systems

Assist users with system configuration, performance issues, and access management

Analyze system logs, event logs, and performance metrics to identify root causes

Escalate complex issues when necessary and collaborate with internal technical teams

Ensure timely resolution while maintaining high service quality and professionalism

Document technical issues, resolutions, and follow-up actions accurately