Specialization: CUSTOMER SERVICES
Job description:
- Conduct quality assurance of work including prospecting, pitch, business rule adherence, visibility guidelines and administrative work
- Verify, process and enrich new accounts
- Execute operational workflows to ensure successful client experience
- Identify and escalate any operational bottlenecks by suggesting process and performance improvements
- Able to deliver clear and concise proposals for research and metrics
- Must be organized, positive, proactive, and analytical
- Demonstrate success in handling multiple, sometimes conflicting priorities
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