Job Responsibilities:

·        Troubleshoot and resolve hardware, connection, printer and software issues reported to the Service Desk

·        Update network applications as required

·        Maintain daily tape backup and off-site tape storage

·        Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.

·        Conduct technology training for new users

·        Provide support to the Technology team

·        Conduct briefings and demonstrations for users to enhance system productivity

·        Assist in the development of training coursework and materials

·        Maintain and expand knowledge base in area of expertise

·        Attend course to develop and keep skills and knowledge current

·        Comply with continuing education requirements

·        Increase efficiencies, technical ability and interpersonal skills

·        Perform routine server monitoring and performance benchmarking

·        Monitor and remove virus, spyware and other non-authorized software

·        Complete special projects as requested.

·        To perform special task upon request from management

·        To co-ordinate with colleagues at all time to ensure smooth operation and instill team spirit to enhance productivity with minimum supervision

·        Any other responsibilities and authorities stated in company’s Quality Manual and Procedures

Job Requirements:

• Bachelor’s Degree/Diploma/Professional Certificates in Computer Technology or related fields
• Preference is given to candidates with skills such as Dotnet programing, C Programming, Visual C#, Java, Objective-C, Lotus Notes, X++, MySQL and Microsoft SQL database.  Also with knowledge of IT systems including application servers, email and web servers, windows operating systems, MySQL and MS SQL database.
• 1-2 years working experience for Executive position and >5 years for Manager position
• Pleasant personality with good interpersonal and communication skills
• Good command of oral and written English, Bahasa Melayu and Chinese
• Conversant in Microsoft software packages