Customer Service Associate

This is a position at the world's largest online shopping platform.

The Customer Service Associate will be responsible for providing Customer Service to Japanese customers and dispatching teams via phone/email.

Other Responsibilities:

• Order placement inquiries
• Delivery status of ordered products
• Refunds/returns
• Inquiries about site vendors and other relevant inquiries
• Resolve carriers’ issues

Requirements:

• English and Japanese language proficiency
• JLPT N1 & N2 with at least 6 months Customer Service experience
• Below JLPT N2 must have at least 5-7 years working experience using Japanese language

Education:

• SPM and above

Working Hours:

• Shift rotation (6am - 9pm)
• (Different timing will incur during training period)
• 5 day week

Other notes:

• Visa provided (For other nationalities)
• One way flight to Malaysia
• 2 weeks accommodation provided (first 2 weeks reach Malaysia, based on vacant situation able to stay up to 4 weeks)