Company background

We are representing our client, a global digital business service company that provides a multilingual hub that supports services in more than 20 languages and dialects in Asia. They are looking for passionate and responsible Customer Service Specialists to be based at Georgetown, Penang.

• 5 working days/week, 2 off days


• Various allowances will be provided


• Sign on-bonus

Responsibilities

• Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution. 

• Obsesses over the customer experience and constantly strives to exceed their expectations. 

• Providing a high caliber Customer interaction as measured by Client’s call quality reports, call audits, and customer satisfaction survey

• Assisting Customers by answering queries relating to their order status, changes and delivery timeframes.

Requirements:

• Fresh graduates (Diploma & Degree) are encouraged to apply

• Candidates with customer service experience will have an added advantage. 

• Proficient in English, Mandarin and Cantonese languages.

• Passionate in customer service.

• Willing to work at Georgetown, Penang.

 

Interested candidates may apply online.

Only shortlisted candidates will be notified.