About the Role

Our BPO client in Penang is looking for a Native Korean Speaker to join their Operations Customer Support team. This role is ideal for individuals who enjoy helping customers, solving problems, and working in a dynamic, global environment.

Key Responsibilities

-Handle customer inquiries via phone, email, or chat in a professional and timely manner

-Provide accurate information and effective solutions to customers

-Maintain high customer satisfaction and service quality

-Adhere to operational processes and service-level agreements

Requirements

-Native Korean speaker (spoken and written)

-Good English proficiency (B2 level and above)

-Customer service experience preferred (fresh candidates with strong communication skills are welcome)

-Willing to work night shift