Customer Service Executive

Job description

Strong in operations and customer service related industry

Handling day-to-day operations independently

Data creation and entries

Prepare transport documentations bookings with shipping line and B/L documentations

Generating, submission and booking bagging orders for manipulation

Manage customer and vendor complaints

Daily interactions with customers and vendors on shipment status

Job requirements

GCE 'O' level and/or Diploma in relevant discipline

Min. 3 years of relevant experience in Third-party logistics (3PL) / Freight Forwarding / Logistics industry

Proven knowledge of ocean freight shipment documentation & processes (MSDS, DGD, B/L) and legislation (DOT CFR 49, IMDG, FMC, INCOTERMS)

Customer focused and a great team player who is able to work independently

Experience in inventory management with strong administrative skills

Knowledge in SAP order processing and proficient in Microsoft Office