Customer Support Inventory Specialist

Location: Penang
Job ID: KEM1


Job description:

Essential Duties and Responsibilities:
To perform this job successfully, individual must be able to perform each of the primary duties satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required: 


  1. Proactively manages domestic EVG inventory, procedures, and processes for one of our key customers.
  2. Maintains inventory control per SAP requirements.
  3. Manages consignment inventory at customer sites.
  4. In charge of Bill of Material reviews and change notice presentations
  5. Supports all tool, spare parts and upgrade shipments (domestically & internationally) in close coordination with HQ and third-party shipping vendors. 
  6. Assists with performing shipping and receiving functions, including unpacking and receiving goods upon delivery and matching items with packing/shipping documentation to ensure accuracy.
  7. Supports all customer support functions utilizing SAP system.
  8. Creates quotes and invoices, including collections for spare parts and service invoices.
  9. Collects, reviews and reports on FSE time sheets, utilization and expense reports, obtains approval and forwards to Accounting Department for payment.
  10. Attends all Customer Support resource, operation and project meetings and records minutes.
  11. Direct contact with customer via phone and email regarding the company’s service options. 
  12. Assists with managing the FSE warehouse inventory and following up with FSEs and customers on the status of parts or POs. 
  13. Create opportunities in CRM database for revenue forecasts.
  14. Coordinates travel arrangements for field service activities.


Qualifications / Education / Skills and Experience:

  1. This position requires an Associate’s Degree or Bachelor’s Degree in a business field or three (3) years of experience related to this position. 
  2. Preferably fluent in English language 
  3. Must be computer literate with excellent working knowledge of MS Office software, including Excel, PowerPoint, Word and Project software.
  4. Preferably SAP Key User experience.
  5. Excellent written and oral communication skills.
  6. Must be able to work well with others and consistently demonstrate leadership and teambuilding capabilities.
  7. Highly organized with the ability to work under pressure with minimal supervision.

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