Field Service Engineer I/Field Service Engineer II

Location: Bayan Lepas, Penang
Job ID: KEM4


Job description:

Company background:

Our well-established client in a MNC equipment manufacturer supplying to semiconductor industry. They are looking for dynamic and result oriented candidates to fill their current job opening of Field Service Engineer/Staff Engineer, to be based in Bayan Lepas, Penang.


  • 5 working days
  • 13 months’ salary
  • Fixed allowances and Mileage claim
  • Insurance coverage and outpatient

Essential Duties and Responsibilities:

  • Provides professional and courteous service to customers with a primary goal of complete customer satisfaction.
  • Assists customers and other personnel in identifying and repairing equipment related process problems.
  • Performs onsite preventative maintenance, clean equipment as required and verify the operational quality of equipment.
  • Performs start-up, warranty, paid service and service contract activities. Performs hardware set-up on specified systems within established time frames.
  • Ability to utilize training skills to troubleshoot tools to resolve issues and minimize downtime.
  • Troubleshoots and corrects process variations on systems. Diagnoses sources of hardware or process problems on equipment, facilities, or wafers.
  • Recommends appropriate action and maintains ongoing awareness of existing and potential situations.
  • Prepares and conducts local customer meetings and communicates orally with customers.
  • Prepares and submits all required paperwork on a timely, routine basis.
  • Maintains all assigned equipment logs and records promptly and thoroughly.
  • Initiates purchase orders for parts and service.

Job Requirements:

  • Minimum a Diploma/ Degree in engineering (Electronic/Electrical/Mechanical Engineering). 
  • Engineer: Min 2 years of experience in related equipment. 
  • Staff Engineer: Min 4 years of experience in related equipment. 
  • Experience in installing/repairing Lithography/Nanoimprint Lithography/Wafer bonding/Metrology equipment is a must. 
  • Advanced electromechanical troubleshooting skills.
  • Knowledge of statistical process control.
  • Knowledge of quality improvement process methods and terminology.
  • Must have advanced PC skills.
  • Ability to travel both domestically and internationally on short notice.
  • Candidate must be willing to work in Bayan Lepas, Penang. 

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