Field Service Engineer I/Field Service Engineer II

Company background:

Our well-established client in a MNC equipment manufacturer supplying to semiconductor industry. They are looking for dynamic and result oriented candidates to fill their current job opening of Field Service Engineer/Staff Engineer, to be based in Bayan Lepas, Penang.

Benefits:

• 5 working days
• 13 months’ salary
• Fixed allowances and Mileage claim
• Insurance coverage and outpatient

Essential Duties and Responsibilities:

• Provides professional and courteous service to customers with a primary goal of complete customer satisfaction.
• Assists customers and other personnel in identifying and repairing equipment related process problems.
• Performs onsite preventative maintenance, clean equipment as required and verify the operational quality of equipment.
• Performs start-up, warranty, paid service and service contract activities. Performs hardware set-up on specified systems within established time frames.
• Ability to utilize training skills to troubleshoot tools to resolve issues and minimize downtime.
• Troubleshoots and corrects process variations on systems. Diagnoses sources of hardware or process problems on equipment, facilities, or wafers.
• Recommends appropriate action and maintains ongoing awareness of existing and potential situations.
• Prepares and conducts local customer meetings and communicates orally with customers.
• Prepares and submits all required paperwork on a timely, routine basis.
• Maintains all assigned equipment logs and records promptly and thoroughly.
• Initiates purchase orders for parts and service.

Job Requirements:

• Minimum a Diploma/ Degree in engineering (Electronic/Electrical/Mechanical Engineering). 
• Engineer: Min 2 years of experience in related equipment. 
• Staff Engineer: Min 4 years of experience in related equipment. 
• Experience in installing/repairing Lithography/Nanoimprint Lithography/Wafer bonding/Metrology equipment is a must. 
• Advanced electromechanical troubleshooting skills.
• Knowledge of statistical process control.
• Knowledge of quality improvement process methods and terminology.
• Must have advanced PC skills.
• Ability to travel both domestically and internationally on short notice.
• Candidate must be willing to work in Bayan Lepas, Penang.