Responsibilities

▪ Provide technical helpline support to products and applications enquiries from Asia Sales subsidiaries technical

teams.

▪ Provide on-site support to customers to resolve product applications issues whenever deem necessary, including travel to Asian countries.

▪ Support Asia Sales subsidiaries in Service Level project services.

▪ Establish new solution for emerging product applications in Asia.

▪ Support products training for technical colleagues in Asia

▪ Working closely with key stakeholders (local & overseas) to continuously improve technical helpline productivity.

▪ Responsible to support rapid sales growth in Asia Pacific, including Turkey.

Requirements

▪ Must have 4-6 years of working experience in product application support or field application support.

▪ Possesses good knowledge of FA products including proximity sensors, area scanner, barcode reader, safety curtain, safety scanner.

▪ Pre/Post sales support/consultancy experience preferred.

▪ Working knowledge of Field Bus communication interface protocols (e.g. ProfiBus, ProfiNET, EtherNet/IP,

EtherCAT) will be a plus.

▪ Experience in integrating sensors (barcode scanner or camera-based products experience to IPC, PLC is

highly desired.

▪ Possess project management skills in managing multiple tasks execution.

▪ Good communication and technical documentation skills.