Specialization: IT OR COMPUTER HARDWARE
Job description:
- To support customers onsite and offsite in technical support matter when required. However you are required to support sales when there is need to explain or escalate it to the sales department.
- To handle monitoring on systems. Training with examination will be provided.
- To support in the configuration of the Nautilus system. Training with examination will be provided.
- Use Zendesk to manage support tickets and handle request within company strict SLA
- To provide regular training to end user (customers) after an installation of system or through configuration and support abidingly.
- Installation of new configuration on greenfield setups. To handle installation request under project manager
- To be ready to take support issues anytime 24/7 hours, during after office as well, with over time effort.
- Implement, the cloud architectures defined by the Solutions Architect on AWS Cloud Platform.
- Be part of the team that supports customers Cloud deployments in 24x7 operational support system
- L1/L2 - Monitor customers production infrastructure in 24x7 rotational shifts
- L3 DevOps continuous improvement, normal working hours and on-call for problem escalations.
- Improve monitoring and alerting systems by appropriate usage of automation tools
- Prepare customers monthly operational reports and present them at a scheduled frequency
- Lead and guide the team in identifying and implementing new technologies
- Work with off-the-shelf/open source tools to manage our infrastructure reliably, and with resiliency in the face of unexpected behaviors, including tools like Chef, scripting languages, etc.
- Maintain and enhance existing enterprise infrastructure
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