Billing Officer

• The Billing Specialist will be responsible for managing the billing process, invoicing, client billing, communication, and accounting tasks. 
• The Billing Specialist will also be responsible for collaborating with other teams to improve billing processes and policies. 
• As a Billing Executive, you will play a critical role in ensuring the accuracy and efficiency of our invoicing processes. 
• You will be responsible for creating and managing invoices, verifying billing information, and maintaining accurate customer records.
• Your attention to detail and commitment to accuracy will directly impact the company's financial stability and customer relationships.
• Ensuring customer’s account, services and pricing are set up correctly in Master List and are billed as per the contractual agreement or quotation. 
• To create invoices and billing materials (usage reports/etc) to be sent directly to the customers.
• Manage escalations of any billing discrepancies and provide corrective actions/solutions. 
• Taking responsibility for coordinating workflow with other departments, ensuring all invoices issued within the timeframes, investigating problem orders, escalating, and following through issues with the team.
• Provide monthly billing reports (outstanding invoices/sales trend) requested by management. 
• Provide feedback on work instructions and processes for the team, with a focus on continual improvement. 
• Ensuring accuracy is maintained in the billing process and investigate and resolve items on billing error and exception reports. 
• To inform customers of any missed or upcoming payment deadlines. 
• Other task(s) assigned by superior from time to time.
• Responsible for cost and margin process