Customer Service Associate (Mandarin and Cantonese)

Location: Kuala Lumpur
Job ID: MAD2


Job description:

Job Responsibilities:

  • Assist VIP customer issues via chat and email with top most quality customer service.
  • Perform call-backs to partner vendors and riders as required in the processes.
  • Ensure that processes are followed and bring in new ideas for improvement.
  • Ensure customer satisfaction throughout the whole customer experience.
  • Maintain SOP knowledge by keeping track of updates and changes and taking required.
  • assessments that monitor process proficiency.
  • Achieve required KPIs to ensure high level of performance.

Job Requirements:

  • Able to fluently speak Cantonese and English (bi-lingual) as well as write/type traditional Chinese.
  • Strong verbal and written communication skills.
  • Must have minimum 1-year prior experience in customer service.

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